GT99 Privacy Policy – How We Collect, Use, and Protect Your Personal Data as a Member

1. About This Policy

This Privacy Policy describes how GT99 handles personal data collected from members who register and use the platform. It covers data collected through the GT99 website, the mobile app, and any interactions with the support team.

GT99 is designed for adult users in Bangladesh. The platform is not directed at children or anyone under the age of 18. By registering an account, you confirm that you are an adult and that you have read and understood this Privacy Policy.

This policy should be read alongside the GT99 Terms and Conditions, which set out the broader rules governing your use of the platform. Together, these documents form the framework that governs the relationship between GT99 and its registered members.

If you have questions about how your data is handled that are not addressed in this document, you can contact the GT99 support team at the email address provided at the end of this page.

2. What Information We Collect

GT99 collects personal information in two main ways: information you provide directly when registering or using the platform, and information collected automatically through your use of the service.

Information you provide directly:

• Full name and date of birth (required to verify that you are 18 or older)
• Email address and mobile phone number
• Username and account password (stored in encrypted form)
• Payment method details used for deposits and withdrawals
• Identity verification documents, where requested as part of account review
• Communications sent to the GT99 support team

Information collected automatically:

• Device type, operating system version, and browser or app version
• IP address and approximate geographic location
• Session activity, including pages visited, bets placed, and features used
• Cookie and local storage data (see Section 5 for details)
• Error logs and technical diagnostics generated during platform use

GT99 collects only the information that is reasonably necessary to operate the platform, verify member eligibility, process transactions, and maintain account security. Data collection is not excessive relative to these purposes.

3. How We Use Your Information

The personal data collected by GT99 is used for the following purposes:

GT99 does not use your personal data to build advertising profiles or sell your information to third-party marketers. Data is used to operate the platform and fulfil the obligations described in these policies, not for unrelated commercial purposes.

4. Data Sharing and Third Parties

GT99 does not sell personal data to third parties. However, certain categories of data are shared with service providers who assist in operating the platform. These include:

• Payment processors: Transaction data is shared with the payment service providers that handle deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification services: Where GT99 requests identity documents, these may be processed by a third-party verification provider to confirm authenticity.
• Technical infrastructure providers: Server hosting, database management, and related technical services may be provided by third-party vendors who process data on GT99's behalf.
• Legal and regulatory authorities: GT99 may be required to disclose member data in response to a lawful request from a relevant authority. GT99 will comply with such requests where legally obligated to do so.

Any third party that processes data on behalf of GT99 is required to handle that data securely and only for the purposes for which it was shared. GT99 does not authorise third-party service providers to use member data for their own independent purposes.

GT99 does not share personal data with other betting platforms, data brokers, or advertising networks.

5. Cookies and Device Data

GT99 uses cookies and similar technologies to support the operation of the platform. These are small data files stored on your device when you access the GT99 website or use the mobile app. They serve the following functions:

• Session management: Keeping you logged in during an active session and maintaining your account state as you navigate between sections of the platform.
• Security: Detecting unusual login patterns or suspicious activity that may indicate unauthorised access to your account.
• Platform performance: Storing preferences and settings so the platform loads correctly on your device and remembers your configuration between sessions.
• Technical diagnostics: Identifying errors or performance issues that affect the platform experience on specific device types or network conditions.

GT99 does not use cookies to track your activity across other websites or to serve targeted advertising. The cookies used are limited to those necessary for the platform to function correctly and securely.

Most mobile browsers and Android devices allow you to manage or clear cookies through the device settings. Disabling certain cookies may affect the functionality of the GT99 platform, including the ability to stay logged in between sessions.

Device data such as your operating system version, screen resolution, and network type may be collected automatically to help GT99 optimise the platform for the range of Android devices commonly used across Bangladesh.

6. Data Retention

GT99 retains personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with the platform's internal data management procedures and any applicable legal obligations.

Specific retention periods vary by data type:

• Account registration data is retained for the duration of your membership and for a defined period following account closure.
• Transaction records are retained for a period consistent with financial record-keeping requirements.
• Support correspondence is retained for a reasonable period to allow for follow-up and dispute resolution.
• Session and activity logs are retained for a shorter period and are used primarily for security monitoring and technical diagnostics.

When data is no longer required for the purposes for which it was collected, GT99 takes steps to delete or anonymise it in a manner that prevents reconstruction of personal identifiers.

If you close your GT99 account, your personal data will be retained for the minimum period required by applicable obligations and then deleted or anonymised. Closing your account does not result in the immediate deletion of all data, particularly where retention is required for legal or financial compliance reasons.

7. Your Rights as a Member

As a registered adult member of GT99, you have certain rights in relation to your personal data. These include:

• Access: You may request a summary of the personal data GT99 holds about you.
• Correction: If any of your personal data is inaccurate or out of date, you may request that it be corrected. Some details, such as your registered name and date of birth, may require verification before changes are applied.
• Deletion: You may request the deletion of your personal data, subject to GT99's legal and operational obligations to retain certain records.
• Restriction: In certain circumstances, you may request that GT99 restrict the processing of your data while a query or complaint is being resolved.
• Objection: You may object to the processing of your data for purposes beyond those strictly necessary to operate your account.

To exercise any of these rights, contact the GT99 support team by email with a clear description of your request. GT99 will respond within a reasonable timeframe. Some requests may require identity verification before they can be processed.

GT99 will not discriminate against members who exercise their data rights. Submitting a data request will not affect your ability to use the platform, provided your account remains in good standing.

8. Account Security and Your Responsibilities

GT99 takes technical measures to protect member data, including encrypted storage of passwords and secure transmission of data between your device and the platform. However, account security also depends on the steps you take as a member.

To help keep your GT99 account and personal data secure, we recommend the following practices, which are particularly relevant for members in Bangladesh where mobile devices are frequently shared:

• Use a strong, unique password for your GT99 account that you do not use for any other service or app.
• Do not share your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially on shared or public devices.
• Enable a screen lock on any device where the GT99 app or browser session is active.
• Be cautious of unsolicited messages claiming to be from GT99 that ask for your password or payment details. GT99 will never ask for your password by email or message.
• Contact GT99 support immediately if you suspect that someone else has accessed your account without your permission.

GT99 is not liable for data loss or account compromise resulting from a member's failure to take reasonable security precautions. Protecting your login credentials is your responsibility as the account holder.

If GT99 detects unusual activity on your account — such as login attempts from an unfamiliar device or location — the platform may temporarily restrict access and ask you to verify your identity before restoring full account functionality. This is a protective measure, not a penalty.

9. Changes to This Policy

GT99 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable legal requirements, or data handling practices. When updates are made, the "Last updated" date at the top of this page will be revised.

For changes that materially affect how your personal data is used, GT99 will make reasonable efforts to notify registered members through the platform or by email. However, it remains your responsibility to review this page periodically to stay informed of the current policy.

Continued use of the GT99 platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with a material change to this policy, you should stop using the platform and contact support to discuss your options, including account closure.

10. Contact and Further Information

If you have a question about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how GT99 has handled your personal information, you can reach the support team by email:

Support email: support at gt99.dev

When contacting GT99 about a data matter, please include your registered username and a clear description of your request or concern. This helps the support team locate your account and respond accurately.

For information about the rules governing your use of the platform, including account eligibility and betting conduct, please refer to the Terms and Conditions. For guidance on managing your betting activity and accessing self-help tools, visit the Responsible Gaming page.

GT99 is committed to handling all data-related enquiries with care and responding within a reasonable timeframe. Members in Bangladesh can expect a response in English, which is the operating language of the platform.